This section describes the skills and knowledge and their level required for this unit

Required skills

collate and organise information

collect and assess information

communicate effectively with people from different social cultural and ethnic backgrounds and of varying physical and mental abilities

dispose of information

identify and comply with applicable legal and procedural requirements including licensing requirements

operate business equipment and technology

organise resource and equipment requirements

prioritise and complete activities within designed timelines

read analyse and interpret information

record and document information

solve basic problems

store and preserve information

use a range of office equipment and technology

verify validity of information

Required knowledge

applicable licensing and legal requirements for handling and managing information and the retention of information

applicable licensing requirements

best practice storage arrangements

documentation formats and processes

information collation techniques

information documentation processes and storage procedures

methods and procedures for the disposal of different types of information

operational functions of a range of business equipment and technology

principles of effective communication including interpersonal techniques

privacy and confidentiality policies and procedures

reporting and documentation requirements

requirements for preserving and retrieving evidence

storage requirements for information that is susceptible to spoil or damage eg film computer tapes

techniques to verify and validate information

technology applications relevant to the analysis and storage of information

types and availability of storage facilities

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

using appropriate technology to label register and record information

maintaining accurate records and information systems which monitor the security and movement of information

complying with procedures and guidelines for storing and protecting information using a range of storage methods

complying with requirements for storage and preservation of evidence

disposing of information in compliance with legal requirements

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Informationmay include:

Clientsmay include:

Business equipment and technologymay include:

Factorsmay relate to:

Relevant personsmay include:

Storage arrangements: